You have the right to return any products you’ve purchased on www.collectoe.com for a full refund or an exchange within 30 days of receiving said products.
All items have to be unused, with labels and packaging intact. When you return or exchange any product, you must pay for the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method you used when you placed your order.
We do not take responsibility for any items lost during the return shipping.
We do not refund for lost packages but we will do our best to try and track it down for you and find a satisfactory solution.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed, or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer’s responsibility to follow up with the postal carrier.
Please send your returns to: